Artificial intelligence (AI) is becoming more prominent in society. From social media to business applications, AI is designed to make processes more streamlined and efficient.
Advocates for the expanding use of technology insist that it can only make life better for everyone. Opponents are concerned with the long-range potential for unforeseen problems. One of the largest issues regarding the development of AI? The balance between humanity and technology.
Despite the growing ability of AI to become more “life-like”, does the future still need a sense of humanity in the workplace?
Studies say yes.Perceiving Bias Because AI is developed by humans, there is a danger of instilling bias within the programming. By developing a diverse workforce, businesses can overcome unknown biases within their AI processes and ensure that their company is open to all individuals.
While
programmers work to ‘perfect’ their AI protocols, humans can recognize and respond to people on the basis of their individuality. Survey your employees – do they feel as though they are seen for who they truly are? If not, you may need to work on your corporate culture. Do your customers feel valued by your company during their interactions with both your employees and your AI processes (think bots for first customer service questions online)?Interpreting Emotions Correctly interpreting emotions, reading people’s responses to situations and overcoming challenges are human skills that are
lacking in AI programs.
Leaders who promote a healthy work environment understand that everyone will react to situations differently. One of the secrets to success is to read and respond to the emotions of those you encounter.
Reliance on AI to correctly interpret emotions may cause you to miss important cues. How can you merge AI into your company responses, while encouraging your employees to use their humanity to ensure customer satisfaction?
It can instill humility, while fostering a positive work environment. How is gratitude used in your workplace? It can be as simple as recognizing employees for their hard work or sending thank you notes to customers for their business. The actions may be small, but the payoff can be huge.
It is important to align your use of AI with your business values. If AI serves an important purpose that can help your company succeed, it makes sense to use it. If not, using AI simply for the sake of “technology” is futile and will ultimately backfire. Use AI as a tool when needed, and don’t be afraid to use “real people” when it is more effective.
Even with the growing reliance on technology, business leaders will always be essential in creating a positive work environment. Integrating AI into your business can help connect with your audience in a new and more effective manner but cannot replace the fundamentals of humanity.
As AI takes on more roles within your organization, make sure that you are not overlooking the roles that can only be filled by humans. Use both aspects to your advantage to capitalize on the benefits that AI can bring, while ensuring that no one is overlooked.
Michele Bailey is president and CEO of
Blazing Agency and
My Big Idea®. These two lines of business work congruently to support her clients’ success
